RETURNS & REFUNDS

We want you to be happy with your ShopeVitra purchase. If your product doesn't work out, please review our return, exchange, and refund information below.

CUSTOMER SERVICE

HELP & FAQ

01 — HOW DO I RETURN MY PRODUCT(S) TO SHOPEVITRA?

If the product(s) have already been shipped or delivered and you wish to return them, you can initiate the return process through your ShopeVitra account. Go to 'Account', then 'Orders' / 'My Orders', select the item(s) you wish to return, and follow the steps to submit your return request. Alternatively, you can contact our Customer Service Team at support@shopevitra.com. Once your return request is submitted and approved, our logistics partner may schedule a pickup from your location. Please ensure that the product is in its original condition, with all tags, packaging, invoice, freebies, and accessories intact when handing it over. Returns must be requested within the specified return period. Once the returned product has been received and successfully inspected, an eligible refund will be processed according to this policy.

02 — WHAT IS MY REMEDY IF THE PRODUCT IS DEFECTIVE?

If you receive a defective, damaged, or incorrect product, please contact our Customer Service Team as soon as possible at support@shopevitra.com. Please include your order number and clear images of the product and packaging so that our team can review the issue. If the claim is found to be valid, ShopeVitra will provide appropriate instructions for returning the product. Depending on the circumstances, an eligible replacement or refund may be provided.

03 — WHAT IS THE RETURN POLICY?

Most products are eligible for return and/or exchange if the request is submitted within 7 days of product delivery. No return requests will normally be accepted after this period. Certain products, exclusive styles, limited-edition products, or products specifically marked as non-returnable may have different return or exchange conditions. Customers should check the product's return eligibility before placing an order. To be eligible for return, the product must be: Unused and unworn, Unwashed and unaltered, In its original condition, Returned with all original tags, Returned with the brand's original box and packaging, Returned with the invoice, freebies, and accessories where applicable, Free from marks, stains, damage, or signs of use. If signs of usage, alteration, damage, or missing original packaging are found, the return may be rejected. If a defective or incorrect product is delivered, customers should contact Customer Service at support@shopevitra.com and provide clear product images.

04 — HOW ARE RETURNS PROCESSED?

Once you submit an eligible return request, our logistics partner may arrange a pickup from your location. Return pickup is free within the applicable return window. The returned product will be inspected after it reaches our warehouse. The logistics partner or warehouse team may reject the return if the product does not meet the required quality and return conditions. If a returned product fails the quality inspection, the product may be shipped back to the customer and the refund may not be approved.

05 — HOW WILL I RECEIVE THE REFUND FOR MY CANCELLED OR RETURNED PRODUCT?

For prepaid orders, an approved refund will normally be processed through the original payment method used to place the order. For Cash on Delivery orders, customers may be required to provide valid bank account or UPI details so that the eligible refund can be processed. Customers should ensure that the payment/refund details they provide are accurate.

06 — HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Approved refunds will be processed within 7 days after the returned product is received and successfully passes the applicable quality inspection. Once the refund has been initiated, the time required for the amount to appear in the customer's account may depend on the bank or payment provider. For cancelled orders, eligible refunds will be processed according to the applicable cancellation and payment conditions.

07 — MY SHOE DOES NOT FIT ME. WHAT CAN I DO?

If the product does not fit and you would like a different size, please request a size exchange through the 'My Orders' section or contact our Customer Service Team at support@shopevitra.com within the applicable 7-day return/exchange window. Size exchanges are subject to product availability and the return conditions described above. If the requested size is unavailable, ShopeVitra may provide the option to return the product for an eligible refund. Customers should ensure that the product remains unused, unworn, unwashed, and in its original condition while requesting a size exchange.

IMPORTANT

Please do not send any product back without first submitting a return request and receiving return instructions from ShopeVitra. Products must meet the applicable return conditions and successfully pass the quality inspection before a refund or exchange can be approved.

NEED HELP WITH A RETURN?

If you have questions about a return, refund, exchange, damaged product, or size issue, our Customer Service Team is here to help.